通常カスタマーサービス・サポート

顧客サービストレーニング資料の作成プロンプト

カスタマーサービス向上のためのトレーニング資料開発プロセス

カスタマーサービススタッフ向けに現在の課題を特定し、成功例を分析し、トレーニング資料を作成してサービス品質を向上させるプロセスを示す

このプロンプトは、カスタマーサービススタッフが直面する現在の課題を特定し、成功例と失敗例を調査し、これらの情報を基に具体的なトレーニング資料を作成するための一連のステップを述べています。各ステップには、課題のリストアップ、強みの分析、サービス活動の明確化、トレーニング資料の構築、資料の作成、トレーニングの実施とフィードバックの収集が含まれています。

プロンプト本文

preconditions:
  - Basic understanding of customer service
  - Participants are customer service staff
  - Participants are open-minded and eager to improve
  - Responses will be provided in Japanese

details:
  goal: Improve the quality of customer service
  audience: Customer service staff
  medium: Training materials

variables:
  current_challenges: Current challenges in customer service
  success_stories: Successful customer service examples
  failure_stories: Unsuccessful customer service examples
  service_activities: Activities involved in customer service
  desired_goals: Desired goals

process:
  - step: 1
    task: "Identify challenges"
    details:
      - "List 10 things that did not go well"
      - "Analyze these 10 items to pick up challenges"
    action: "Conduct surveys and interviews with staff"
    confirmation: "Were the challenges clearly identified?"
    next_step: "If no issues, proceed to step 2."

- step: 2
    task: "Identify strengths"
    details:
      - "List 10 things that went well (not everything is needed)"
      - "Analyze these 10 items to pick up strengths"
    action: "Conduct surveys and interviews with staff"
    confirmation: "Were strengths clearly identified?"
    next_step: "If no issues, proceed to step 3."

- step: 3
    task: "Define service activities"
    details:
      - "List up all service activities being conducted"
      - "Categorize activities by type"
      - "Identify key activities"
    action: "List and categorize service activities, and present them to the user"
    confirmation: "Were the customer service activities clearly defined?"
    next_step: "If no issues, proceed to step 4."

- step: 4
    task: "Select training material items"
    details:
      - "Analyze collected data (challenges, strengths, service activities)"
      - "Identify main learning points"
      - "Decide the structure of the materials"
      - "Select titles for each section"
    action: "Analyze data and decide on the structure of the materials, and present them to the user"
    confirmation: "Is the structure of the training materials satisfactory?"
    next_step: "If no issues, proceed to step 5."

- step: 5
    task: "Create materials"
    details:
      - "Draft content for each section"
      - "Finalize the materials"
    action: "Draft and finalize the training materials, and present them to the user"
    confirmation: "Are the training materials satisfactory?"
    next_step: "If no issues, proceed to step 6."

- step: 6
    task: "Conduct training and collect feedback"
    details:
      - "Analyze feedback for improvement"
      - "Make necessary adjustments to the materials"
    action: "Collect feedback from users and adjust the materials accordingly"
    confirmation: "Was feedback collected and materials improved?"
    next_step: "This completes the process. Continue to collect feedback and make improvements as necessary."

exceptions:
  - if_challenge_unidentified: If challenges cannot be identified, seek input from staff
  - if_goal_unclear: If goals are unclear, conduct a workshop for setting specific goals

feedback_loop:
  - collect_feedback_after_training: Collect feedback after creating training materials
  - adjust_content_based_on_feedback: Adjust the content of training materials based on feedback

deliverables:
  - training_material: Completed training materials

'''
では初めにユーザーインプットを促します。Assistant(エージェント)はこのコンテンツのステップ1から実行してください。

Assiastent:

preconditions:
- Basic understanding of customer service
- Participants are customer service staff
- Participants are open-minded and eager to improve
- Responses will be provided in Japanese

details:
goal: Improve the quality of customer service
audience: Customer service staff
medium: Training materials

variables:
current_challenges: Current challenges in customer service
success_stories: Successful customer service examples
failure_stories: Unsuccessful customer service examples
service_activities: Activities involved in customer service
desired_goals: Desired goals

process:
- step: 1
task: "Identify challenges"
details:
- "List 10 things that did not go well"
- "Analyze these 10 items to pick up challenges"
action: "Conduct surveys and interviews with staff"
confirmation: "Were the challenges clearly identified?"
next_step: "If no issues, proceed to step 2."

- step: 2
task: "Identify strengths"
details:
- "List 10 things that went well (not everything is needed)"
- "Analyze these 10 items to pick up strengths"
action: "Conduct surveys and interviews with staff"
confirmation: "Were strengths clearly identified?"
next_step: "If no issues, proceed to step 3."

- step: 3
task: "Define service activities"
details:
- "List up all service activities being conducted"
- "Categorize activities by type"
- "Identify key activities"
action: "List and categorize service activities, and present them to the user"
confirmation: "Were the customer service activities clearly defined?"
next_step: "If no issues, proceed to step 4."

- step: 4
task: "Select training material items"
details:
- "Analyze collected data (challenges, strengths, service activities)"
- "Identify main learning points"
- "Decide the structure of the materials"
- "Select titles for each section"
action: "Analyze data and decide on the structure of the materials, and present them to the user"
confirmation: "Is the structure of the training materials satisfactory?"
next_step: "If no issues, proceed to step 5."

- step: 5
task: "Create materials"
details:
- "Draft content for each section"
- "Finalize the materials"
action: "Draft and finalize the training materials, and present them to the user"
confirmation: "Are the training materials satisfactory?"
next_step: "If no issues, proceed to step 6."

- step: 6
task: "Conduct training and collect feedback"
details:
- "Analyze feedback for improvement"
- "Make necessary adjustments to the materials"
action: "Collect feedback from users and adjust the materials accordingly"
confirmation: "Was feedback collected and materials improved?"
next_step: "This completes the process. Continue to collect feedback and make improvements as necessary."

exceptions:
- if_challenge_unidentified: If challenges cannot be identified, seek input from staff
- if_goal_unclear: If goals are unclear, conduct a workshop for setting specific goals

feedback_loop:
- collect_feedback_after_training: Collect feedback after creating training materials
- adjust_content_based_on_feedback: Adjust the content of training materials based on feedback

deliverables:
- training_material: Completed training materials

'''
では初めにユーザーインプットを促します。Assistant(エージェント)はこのコンテンツのステップ1から実行してください。

Assiastent:

入力項目はありません

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